Testimonials

I’m struck most by how Suzanne listens. Her ability to fuse salient ideas after lengthy conversations is remarkable. She consistently simplifies discussions and translates all those words into relevant, real-world action. To work with Suzanne is to work with someone who understands the joy and trials of organizations with a mission to serve. More importantly, she shares a kinship with the people who bring those organizations to life. This keeps her away from theoretical advice and instead grounds her guidance in our everyday work. If you have the chance, work with her. You will be better for having done so.

In my many years in the workforce I have had around 4 great managers and Suzanne is one of them. In the time I have worked under her she has enhanced my skills and abilities. Suzanne has impeccable communication skills which have created positive relationships and accountability with staff and leadership. Suzanne doesn’t just direct, she takes the time to explain and get our input. We know she has our back. The team appreciates how she makes sure they feel valued as people and the individual time she takes to talk about their career paths and ambition. Suzanne is highly professional and has an innate ability to serve others and her community without question. I wholeheartedly recommend Suzanne for whatever endeavor she chooses, as she is an asset wherever she goes.

Suzanne’s coaching has enabled me to understand, and accept, that I do not need to change who I am to be an effective leader. Every adjustment we’ve discussed has been reasonable and achievable, allowing me to see change happen quickly. Suzanne’s toolbox is impressive! For any question I have or barrier I face, she has a tool readily available to support me. Her organizational development consulting on staff and patient engagement has helped our clinic tremendously. Through Suzanne’s partnership I have become a more effective leader. Thank you Suzanne!

As Suzanne’s manager at College Track, I’m envious of the team that has the opportunity to work with her next! Suzanne left a lasting impression on every piece of work she touched. She led our COVID-19 communications strategy, which earned her praise org-wide for transparency and sensitivity. Suzanne’s dedication to continuous improvement, data-driven decision-making, and taking a personalized (yet efficient) approach made a tremendous difference.

Would I work with Suzanne again? In a heartbeat. As Coach to the Alameda County Community Food Bank’s 14-person Directors’ Team, Suzanne’s work has enabled us to have more honest and transparent communication, improved decision-making processes, and more fun as a team. Our meetings are more productive, with new procedures she helped us build, a larger diversity of people participating, and better ability to have healthy conflict. Suzanne’s sensitivity to group dynamics, commitment to letting all voices shine, and wealth of expertise enabled us to become stronger leaders—both as a team and individually.

The amazing thing about Suzanne is the balance she holds between structure and flexibility. She has great interpersonal and relationship-building skills. With other people, I’d feel uncomfortable, but Suzanne’s style allows me to be transparent. It’s a testament to how she shows up and what she brings. Coaching offers me a space to continue my own development and grow as a leader. Because of Suzanne, I put my learnings into action much more quickly—to the benefit of not just my career but also my organization and community.

Suzanne knows data. She not only translates the numbers and details to make them accessible and compelling, she’s also part of the strategy, inspires the people, and follows the improvements through, seeing what adaptations might be needed along the way.

Over the past 8 years I’ve had multiple opportunities to work with Suzanne to improve the quality of care at community clinics and public hospitals.  Suzanne uses her knowledge of public health and the safety net to convey complicated concepts in an approachable way. Even more importantly, Suzanne’s energy, creativity, and collegiality foster a positive environment that supports healthcare professionals to learn new skills and create change.

Suzanne helped our foundation set the strategy for one of our biggest projects of the year. She did a great job tying everything together in a cohesive, well thought out plan that reflected people’s input, felt manageable, and was grounded in reality. This is not a report that will sit on the shelf. The process was as positive as the product. As a result of her work, staff are on the same page and our path is much clearer. I highly recommend Suzanne.

With an innate ability to meet people where they are, speak their language, empathize, and be action oriented, Suzanne is pragmatic, practical, and a skilled translator of complicated information.  The strategies she offers are easy to apply.  Her energetic, engaging communications training, coaching, and consulting includes high-participation webinars and lively in-person trainings that support community clinic staff in improving quality, bridging departments, and making change.

Suzanne is a master connector who knows how to bring the right people together to accomplish key business goals. She is able to craft and execute detailed and fresh strategies that help advance clear business objectives. Most noteworthy about her work style is her practical and kind manner. She listens carefully and responds thoughtfully.