Testimonials

I’m struck most by how she listens…

I’m struck most by how Suzanne listens. Her ability to fuse salient ideas after lengthy conversations is remarkable. She consistently simplifies discussions and translates all those words into relevant, real-world action. To work with Suzanne is to work with someone who understands the joy and trials of organizations with a mission to serve. More importantly, she shares a kinship with the people who bring those organizations to life. This keeps her away from theoretical advice and instead grounds her guidance in our everyday work. If you have the chance, work with her. You will be better for having done so.

Lisa Davies, CEO

Enabled us to become stronger leaders…

Would I work with Suzanne again? In a heartbeat. As Coach to the Alameda County Community Food Bank’s 14-person Directors’ Team, Suzanne’s work has enabled us to have more honest and transparent communication, improved decision-making processes, and more fun as a team. Our meetings are more productive, with new procedures she helped us build, a larger diversity of people participating, and better ability to have healthy conflict. Suzanne’s sensitivity to group dynamics, commitment to letting all voices shine, and wealth of expertise enabled us to become stronger leaders—both as a team and individually.

Erick Lovdahl, Director of Operations

Envious of the team that works with her next…

As Suzanne’s manager at College Track, I’m envious of the team that has the opportunity to work with her next! Suzanne left a lasting impression on every piece of work she touched. She led our COVID-19 communications strategy that emphasized clear, frequent, and empathetic messaging which earned her praise org-wide for transparency and sensitivity. Suzanne’s dedication to continuous improvement, data-driven decision-making, and taking a personalized (yet efficient) approach made a tremendous difference.

Heather Berkley, VP Strategic Initiatives

Guided me to accomplish our goal…

Suzanne and I collaborated on increasing homeless access to care at a community clinic in Los Angeles. She has been instrumental in propelling the project goal forward, helping identify the resistance and barriers as well as highlighting areas of strength. To enhance buy-in from all levels of our organization, Suzanne helped us see how to tug on the heartstrings of the audience with a patient story, bringing our work back to our organization’s core vision and mission. It has been one of the biggest celebratory moments for the clinic, re-energizing the entire organization. I have to credit Suzanne for guiding us through accomplishing our goal.

Annie D. Kim, Quality Assurance

Finds innovative solutions to challenges…

A wonderful thought partner in developing strategy and is skilled at finding innovative solutions to challenges, working with Suzanne is such a pleasure. She brings enthusiasm, creativity, and professionalism to each project she supports. Her contributions significantly improved reach and impact.

Peggy Hilden, Director

Process as positive as the product…

Suzanne helped our foundation set the strategy for one of our biggest projects of the year. She did a great job tying everything together in a cohesive, well thought out plan that reflected people’s input, felt manageable, and was grounded in reality. This is not a report that will sit on the shelf. The process was as positive as the product. As a result of her work, staff are on the same page and our path is much clearer. I highly recommend Suzanne.

Amanda Flores-Witte, Communications Officer

A master connector who knows how to bring right people together…

Suzanne is a master connector who knows how to bring the right people together to accomplish key business goals. She is able to craft and execute detailed and fresh communications strategies that help advance clear business objectives. Most noteworthy about her work style is her practical and kind manner. She listens carefully and responds thoughtfully.

Maureen McInaney, Associate Director

Energy, creativity, collegiality…

Over the past 8 years I’ve had multiple opportunities to work with Suzanne to improve the quality of care at community clinics and public hospitals. Her training, coaching, and consulting enable these crucial healthcare organizations to communicate more effectively, strengthen teams, and tell their stories. Suzanne uses her knowledge of public health and the safety net to convey complicated concepts in an approachable way. Even more importantly, Suzanne’s energy, creativity, and collegiality foster a positive environment that supports healthcare professionals to learn new skills and create change.

Bridget Cole, Executive Director

Understands how to shape meaningful communications…

Suzanne is a true professional who deeply understands how to shape meaningful communications. I have been incredibly impressed with her ability to pull together disparate ideas and priorities, all while working with multiple stakeholders and agendas. Anytime Suzanne is on the team I know we’ll have a good outcome.

Susan Pierson-Brown, Communications Strategist

Innate ability to meet people where they are…

With an innate ability to meet people where they are, speak their language, empathize, and be action oriented, Suzanne is pragmatic, practical, and a skilled translator of complicated information.  The strategies she offers are easy to apply.  Her energetic, engaging communications training, coaching, and consulting includes high-participation webinars and lively in-person trainings. Together this supports community clinic staff in improving quality, bridging departments, and making change.

Chris Hunt, Program Director

Enabled our staff to work together more effectively…

Working with Suzanne during a period of significant change at a community clinic gave us the support we needed to shine. It was like stepping through a different door. She enabled our staff to work together more effectively, implement quality improvement measures more successfully, and bring a new perspective to our work that allowed those changes to really take hold.

Susan Thorn, Director of Nursing

Experience, insight, and quick learning curve…

Suzanne brings an unusual blend of high-level strategy chops, practical and organized implementation talents, and understanding of public health, and the ability to work well with all kinds of people. Suzanne is great at making wonky concepts compelling and action-oriented. Her work included a flexible communications plan and messaging for a United Nations event on climate change, a media strategy for our 50th anniversary celebration, and work on a team to conceptualize and kick-start a new initiative. Suzanne’s experience, insight, and quick learning curve saved me time and made her consulting very cost-effective.

Ann Whidden, Director of Communications

Valuable thought partner…

Suzanne is a valuable thought partner who helped our organization think more strategically about how to reach our goals. She asked the right questions to sharpen our focus. I also valued her skills as a thoughtful listener and a supportive coach who helped grow my personal capacity as a communications leader.

Marcel Reynolds, Former Communications Director

Smart and savvy; a true professional…

Suzanne is a smart and savvy communicator who writes like a dream, keeps things organized and on track, and is a quick study. My team enjoyed working with her because complex topics move quickly and smoothly, always to a satisfying conclusion. Many of our best articles and multimedia were the result of collaboration with Suzanne. A true professional!

Lynn Mundell, Managing Editor